Shipping
When will my order ship?
Each order is prepared and packed by hand. Orders placed before 12 PM Pacific Time typically ship the same business day. Orders placed after noon ship the next business day. We ship Monday–Friday, excluding holidays. Friday orders placed after noon ship Monday, or the next business day if Monday is a holiday. You’ll receive a confirmation email with tracking once your pieces are on their way.
Shipping during sales
During major promotional sales, including Black Friday and Cyber Monday, please allow 1–3 business days for orders with complimentary USPS shipping to leave our warehouse. Expedited FedEx orders remain subject to our 12 PM Pacific Time cutoff.
Free shipping + upgrades
Enjoy complimentary standard shipping on eligible orders over $100. Orders over $300 are automatically upgraded to FedEx shipping. For faster delivery, select an expedited service at checkout, where available options and any additional charges are shown. Domestic US orders only.
Are delivery estimates guaranteed?
Delivery dates shown at checkout are estimates and are not guaranteed. Delivery time begins once your order ships and does not include processing. For faster delivery and more reliable timing than USPS estimates, we recommend selecting FedEx Overnight, 2Day, or 3Day. Need your pieces by a specific date? Email sales@childofwild.com before purchasing so we can help you choose a shipping option.
Overnight shipping
Select FedEx Standard Overnight at checkout and order before 12 PM Pacific Time on a business day for next-business-day delivery. This service does not deliver on weekends or holidays. Friday orders placed before noon are generally delivered Monday, excluding holidays.
Will I need to sign for my package?
Orders over $500 require a signature upon delivery. Please choose an address where someone will be available to sign. For orders of $500 or less, we’re happy to add complimentary signature confirmation. Email sales@childofwild.com immediately after ordering so we can arrange it before shipment. Missed the delivery? Follow the carrier’s tracking instructions to review available redelivery or pickup options.
Do you offer package protection?
A little extra peace of mind for your pieces. We recommend adding optional package protection at checkout for eligible domestic orders. Protection covers eligible packages lost, stolen, or damaged in transit and includes complimentary return shipping for eligible returns. Standard return eligibility still applies. To report a shipping issue, submit a claim through our Returns + Claims Portal. Please file promptly, as claim deadlines apply. Package protection is not available internationally.
Can I update my shipping address?
Address changes are available within two hours of ordering, provided your order has not shipped. Email sales@childofwild.com immediately with your order number and correct address. We’ll do our best to catch your order, though changes cannot be guaranteed. Once your package ships, contact the carrier directly about available address-change options. Orders lost or misdelivered because an incorrect address was entered at checkout are not eligible for complimentary reshipment, replacement, or refund.
Packages returned to sender
Email sales@childofwild.com with your order number so we can review the tracking and confirm your delivery address. Once your package arrives back with us, we’ll help you review reshipment or any applicable refund options, including shipping charges. Packages returned because of an invalid address are subject to a $5 restocking fee.
Why hasn’t my tracking updated?
Tracking may take time to update while the carrier receives and scans your package. A shipping confirmation does not always mean your order is already moving through the carrier’s network. If tracking appears stalled or your estimated delivery date has passed, email sales@childofwild.com with your order number so we can take a closer look.
Tracking says delivered, but my package is missing
Check around your delivery location, with neighbors, and with anyone who may have accepted your package. Your local carrier may also have additional delivery information. Packages are occasionally marked delivered early, so please allow 48 hours. If you added package protection, submit a claim through our Returns + Claims Portal. Without protection, report the missing package to your carrier, then email sales@childofwild.com with your order number. We’ll review the available options, though replacement or refund is not guaranteed.
Do you ship internationally?
We ship to Canada, Australia, the United Kingdom, Japan, and the United Arab Emirates. Available shipping options and charges are shown at checkout. International orders cannot ship to PO Boxes. Package protection and complimentary return shipping are not available internationally.
Are duties and taxes included?
Canada, Australia + the United Kingdom Duties are included in our prices. Applicable taxes are displayed according to your destination, and shipping charges are shown at checkout. Japan + the United Arab Emirates Orders may be subject to duties and import taxes. If these charges are not included in the price or collected at checkout, the carrier or customs authority may request payment before delivery. Please review your order total before purchasing. Questions about shipping to your destination? Email sales@childofwild.com before ordering.
International delivery + customs
FedEx International delivery typically takes 1–4 business days after shipment. This timeframe is an estimate, and customs processing may cause delays. Monitor your tracking and messages from the carrier or customs office. You may need to provide information or pay outstanding charges before your package can be released. Customs processing times are outside our control. Contact the carrier or customs office directly if action is required.
Refused international shipments
If your package is returned because delivery was refused, required customs charges were unpaid, or customs requests went unanswered, return shipping charges will be deducted from any applicable refund or store credit.
How will my order be packaged?
We pack every order by hand with care. Most pieces arrive in our CW jewelry boxes, with our signature pouches and bags used for pieces that need a different fit. We aim to keep excess packaging light, using paper or compostable mailers where possible. We love to layer, so your jewels may be packaged together. Prefer separate packaging? Email sales@childofwild.com immediately after ordering and let us know which pieces you’d like packed individually. Each shipment includes a printed order slip without prices and a scannable QR code to start an eligible return. Your order and payment details arrive by email. Unwrap gently, taking care to release chains and delicate details from their inserts.
Gift packaging + handwritten notes
We’re happy to add a little extra love with gift packaging and a handwritten note. Email sales@childofwild.com immediately after purchasing with your order number, gift-packaging requests, and the exact message you’d like included. For multiple gifts, tell us which pieces belong together and which need separate packaging. We’ll do our best to add those final touches before your order is on its way.
Warranty and Returns
CW 90-day warranty
We want you to love your pieces for years to come. Jewelry from our CW Collection is covered by a one-time complimentary repair or replacement for manufacturing defects within 90 days of purchase. Our warranty covers faults in how a piece was made. Tarnishing, oxidation, fading from wear, normal wear and tear, and customer-caused damage or accidental breakage are not covered. Unsure what happened? We’re happy to take a closer look. Select Returns in our website footer and choose the CW warranty option. Include your order information, clear photos, and a short description of the issue. We’ll review your piece, confirm whether it qualifies, and guide you through the next steps. Please wait for our instructions before mailing anything back.
Repairs outside warranty
If your piece is outside the 90-day window or has an issue that isn’t covered, we’re happy to help you explore repair or replacement options. Eligible repairs or replacements are available for a $25 fee. Email sales@childofwild.com with your order number, clear photos, and a description of what needs attention. We’ll confirm what’s possible and any cost before moving forward. Availability depends on the design and components; some discontinued or one-of-a-kind pieces cannot be repaired or replaced. Local to San Diego? Our Point Loma Shoppe + Atelier is the best location for repair drop-offs. Feel free to reach out via email before visiting so we can advise on next steps.
Vintage + other designers
Our CW 90-day warranty applies only to jewelry from our CW Collection. Vintage pieces are delicate and should be worn with care. Repairs or replacements for damage during wear cannot be guaranteed. For pieces from other designers we carry, email sales@childofwild.com with your order number and photos. We’ll help review available options or connect you with the designer. If your piece arrived damaged or defective, see “Something damaged, missing, or incorrect?” below.
What is your return policy?
If your piece isn’t quite right, eligible jewelry may be returned within 21 days of delivery for a refund, exchange, or store credit. Items must be unworn, unaltered, free of damage or visible wear, and returned in their original packaging. Returns that do not meet these conditions may be declined. Start your return through Returns in our website footer or scan the QR code on your order slip. For gifts, select Gift Returns. Promotional purchases and final-sale items have different eligibility, outlined below.
Promotional purchases + final sale
Return options depend on the discount applied to your piece: ✦ Less than 20% off: Refund, exchange, or store credit. ✦ 20% to under 60% off: Exchange or store credit only. ✦ 60% off or more: Final sale. No returns or exchanges. All objects are final sale. Eligible jewelry must be returned within 21 days of delivery and meet our return-condition requirements. These terms apply to automatic discounts and promotional codes. Promotions are valid only during the advertised dates and cannot be applied to previous orders.
Who pays for return shipping?
For a little extra peace of mind, add optional Redo package protection and free returns at checkout. For eligible domestic orders, Redo covers return shipping and provides protection for eligible packages lost, stolen, or damaged in transit. Start your return through Returns in our website footer or the QR code on your order slip. Return-label options are provided through the portal; we do not pack a return label with your order. If you did not purchase Redo: ✦ Exchange or store credit: Return shipping is complimentary. ✦ Refund to your original payment method: You are responsible for the return-label cost. All returns must meet our return policy. Redo does not make final-sale items eligible for return. Original outbound shipping charges are non-refundable. International return instructions and separate EU and UK terms are below. For package-protection claims, see Shipping.
When will my refund arrive?
Once your return reaches us, please allow 5–7 business days for processing. Refunds are issued to your original payment method. Your bank or payment provider may need additional time to post the funds. Store credit is issued within one business day of your return being processed. You’ll receive an email confirming completion. For installment purchases, check your payment-provider account for updates to your balance or payment schedule. If you received a refund confirmation but cannot locate the funds, check with your payment provider, then email sales@childofwild.com with your order number so we can help.
How do exchanges work?
Start your exchange through Returns in our website footer or the QR code on your order slip. Once the carrier scans your return shipment, our system begins processing your exchange. Most exchanges ship within one business day, subject to availability. You’ll receive tracking once your new pieces are on their way.
Something damaged, missing, or incorrect?
We’re sorry something isn’t quite right. For missing items, first check all boxes, pouches, and bags, as pieces may be packaged together. Please report damaged or defective arrivals within five days of delivery through Returns in our website footer. Include clear photos and a description of the issue. Keep the item and packaging while we review your request. For missing or incorrect items, email sales@childofwild.com with your order number and photos of what arrived, including your order slip if available. We’ll take a closer look and help arrange the appropriate next steps. Please wait for instructions before returning anything.
International returns
International return packages must be postmarked within 21 days of delivery. Separate EU and UK cancellation terms are outlined below. Customers are responsible for return shipping. We cannot generate standard international return labels, so please use a tracked service and retain your receipt. We cannot take responsibility for returns lost in transit. For international repairs or replacements under our CW warranty, associated shipping costs are the customer’s responsibility. Contact sales@childofwild.com before sending your piece. Duties and taxes paid directly to a carrier or customs authority are not refunded by Child of Wild. Contact the collecting party about any available reimbursement.
EU withdrawal rights
Where EU withdrawal rights apply, you may cancel an eligible online purchase without giving a reason by notifying us within 14 days after delivery. Email sales@childofwild.com with your order number and a clear withdrawal request, or use EU Returns in our website footer. You then have 14 days from notifying us to send the goods back. Direct return shipping costs are your responsibility where disclosed before purchase. Contact us for return instructions. For faulty or incorrect goods, contact us before paying for return shipping. For withdrawal of an entire eligible order, we refund standard outbound delivery charges, but not additional charges for upgraded delivery. Refunds are issued to your original payment method within 14 days of your withdrawal notice. We may withhold the refund until we receive the goods or evidence of return shipment, whichever comes first. You may inspect items as you would in a shop. Handling beyond what is necessary to assess them may result in a deduction for diminished value. Exceptions may apply, including goods made to your specifications or clearly personalized. Promotional discounts and final-sale labels alone do not remove applicable withdrawal rights. These terms take precedence over conflicting standard return terms. Your legal rights for faulty goods are separate from our CW warranty and are not limited by its duration, fees, or five-day damage-reporting request.
UK cancellation rights
Where UK cancellation rights apply, you may cancel an eligible online purchase without giving a reason by notifying us within 14 days after delivery. You then have another 14 days to send the goods back. Email sales@childofwild.com with your order number and cancellation request. Direct return shipping costs are your responsibility where disclosed before purchase. For faulty or incorrect goods, contact us before paying for return shipping. For cancellation of an entire eligible order, we refund standard outbound delivery charges, but not additional charges for upgraded delivery. Refunds are issued to your original payment method without undue delay and generally within 14 days of receiving the returned goods or evidence of return shipment, whichever is earlier. You may inspect items as you would in a shop. Excessive handling may result in a deduction for diminished value. Exceptions may apply, including qualifying personalized or custom-made goods. Promotional discounts and final-sale labels alone do not remove applicable cancellation rights. These terms take precedence over conflicting standard return terms. Your legal rights for faulty goods are separate from our CW warranty and are not limited by its duration, fees, or five-day damage-reporting request.
Jewelry Care
Care commandments
1. Thou shalt bathe bare: Late-night swims & skinny dips are for you, not your jewels. 2. Thou shalt mind the chemistry: Precious metals & porous gems (such as turquoise) shalt not vibe with ammonia, chlorine, & other chemical solvents found in cleaners, perfumes, & lotions. 3. Thou shalt buff with love: Polish with a 100% cotton cloth or a special jewelry-cleaning cloth. 4. Thou shalt put an X on the O: Always keep your gems in a closed box or baggy to prevent oxidation and tarnishing. 5. Thou shalt be easy, baby: Vintage and handmade gems are fragile. Please wear with care. 6. Thou shalt keep it wild.
Jewelry storage
Give your pieces a little space. Store jewelry separately to help prevent scratches, tangled chains, and accidental pulling. Avoid bathrooms, damp surfaces, and prolonged heat or direct sunlight. For metal-only pieces, a closed jewelry case or suitable anti-tarnish bag can help slow oxidation. Make sure your jewelry is dry before putting it away. Please do not use our black CW jewelry boxes for long-term storage. They can trap moisture and encourage oxidation. Keep them for presentation and gifting, and transfer your pieces to suitable jewelry storage between wears. Pearls and opals need a gentler balance. Store them in a soft pouch or suitable jewelry case, away from heat and extremely dry conditions.
What materials do you use?
Our collection includes sterling silver, solid gold, gold filled, gold overlay, vermeil, plated metals, stainless steel, and other materials. Check your product page for its materials, “About this Metal” description, and care guidance. Some designs combine materials. A sterling silver huggie may carry a plated charm, or a solid gold setting may hold a delicate opal. Always care for the whole piece according to its most delicate component. Start with your product page, and if you still have questions, email sales@childofwild.com with the product name, order number, or a clear photo. We’re happy to help.
Can I wear my jewelry every day?
It depends on the piece and how you wear it. Solid gold, sterling silver, and gold-filled designs can suit frequent wear with appropriate care. Plated pieces are best reserved for occasional wear. Remove jewelry before showering, swimming, exercising, sleeping, or using household cleaners. Take rings off before washing your hands or applying lotions. Put your jewelry on after perfume, skincare, and hair products have dried. Even durable metals may be paired with delicate stones, finishes, or details that need extra care. Check your product page for guidance specific to your piece.
Why has my jewelry changed color?
Metals and finishes respond to their surroundings. Moisture, sweat, body oils, perfume, lotions, friction, and individual skin chemistry can affect how a piece ages. Sterling silver can naturally oxidize, developing yellow, brown, or darker tones. This does not necessarily mean the piece is defective or isn’t sterling silver. Plated and overlay finishes may fade or wear over time. Cleaning cannot restore plating that has worn away. Antiqued pieces are intentionally darker in places, and that finish may deepen with age. Check your product’s materials and care instructions before trying to polish discoloration away. If your piece arrived discolored or the change seems unusual, email sales@childofwild.com with your order number and clear photos in natural light. We’ll take a closer look and advise on next steps. For coverage, see CW 90-day warranty.
How should I clean my jewelry?
Start with a soft, clean cloth and a gentle touch. Check your product page’s material description and care guidance before using water, jewelry cleaner, or a treated polishing cloth. For plain, uncoated sterling silver, a cloth intended for silver may help remove tarnish. Avoid polishing stones, pearls, plated components, or intentionally darkened details. For plated, antiqued, or lacquered pieces, use a soft, non-abrasive cloth. Avoid vigorous rubbing, silver dips, baking soda, toothpaste, and abrasive polishing products, which can damage the finish. Jewelry cleaners and treated polishing cloths are not suitable for every piece. Avoid ultrasonic or steam cleaning unless a professional has confirmed it is appropriate for your design. Still unsure after checking your product page? Email sales@childofwild.com with the name or a photo of your piece before cleaning.
Lakshmi care
Our bestselling Lakshmi Shell Choker and the cowrie details on our Lakshmi earrings are silver plated and need gentle care. The earrings feature sterling silver huggies, but their plated cowrie charms require extra protection from moisture. These pieces are best for occasional wear. Avoid water, sweat, humidity, perfume, and lotions, and remove them before showering, swimming, or exercising. If your piece gets wet, gently dry it immediately with a soft cloth, including between the cowrie details where moisture can collect. Store separately in a cool, dry place. For routine care, use a soft, dry cloth. Avoid silver dips, abrasive cleaners, and vigorous polishing, which can damage the finish. Noticing discoloration? Email sales@childofwild.com with clear photos in natural light before attempting to clean it with abrasive cleaners. We’re happy to take a closer look.
Pearls, shells + delicate stones
Natural details deserve a little extra care. Keep pearls, shells, turquoise, and other delicate materials away from perfume, lotions, household chemicals, and impact. Wipe pearls gently with a very soft, clean cloth after wear. Avoid soaking strung or assembled pieces, as their thread, settings, or adhesives may need different care. For our Ethiopian opal pieces, follow the product-specific guidance to avoid water, oils, lotions, soaps, and chemicals. Natural variations in shape, markings, and color are part of a piece’s character. If a stone or setting seems loose, stop wearing it and contact us before attempting an adjustment.
Metal sensitivities + nickel
We carry a variety of metals and finishes, with details listed on each product page and in the “About this Metal” description. Pieces containing nickel are identified in their product descriptions, otherwise our jewelry should not contain nickel. Materials can vary between chains, charms, clasps, and other details, including in custom Charm Bar necklaces. Review the information for your specific design, and email sales@childofwild.com if you need help choosing a piece with your sensitivities in mind. Everyone’s skin is different, and even nickel-free jewelry may not suit every wearer. If you experience irritation, stop wearing the piece immediately. We’ll always work with you to explore return or exchange options if a piece causes irritation. Email sales@childofwild.com with your order number, the piece’s name, and a short description of your experience so we can help.
Clasps, huggies + delicate chains
A little gentle handling helps keep your pieces secure. Fasten necklaces by holding the clasp and connecting ring rather than pulling on the chain or pendant. Our hinged huggies should close with a small, secure click. Gold-filled metal is malleable, so the thin post can occasionally shift slightly out of alignment. If your huggie closes loosely without clicking, open it and gently lift the thin post upward by a tiny amount, then test the closure while the earring is off your ear. A very small adjustment may be all it needs. Avoid squeezing the hoop, forcing the clasp, or repeatedly bending the post, which can weaken it. If it still won’t click securely, pause wear and email sales@childofwild.com with clear photos or a short video. Unsure about adjusting it yourself? Reach out first. We’re happy to take a closer look and walk you through the next steps.
