How soon will my items ship?
It is our goal to ship all orders within 24 hrs of purchase. * All orders placed after 11 am on Friday are not guaranteed to ship until the following Monday. FedEx: All FedEx Standard Overnight orders must be placed before 2 pm for next-day delivery. *Please note, there is no weekend delivery for FedEx Standard Overnight. Any orders placed after 2 pm Thursday will deliver the following Monday or Tuesday. Promotional Sale Shipping: Expect minor shipping delays for large promotional sales (ex. Black Friday, Cyber Monday) for orders that selected "Free USPS First-Class Shipping". Orders are expected to ship within 1-3 days from your purchase. All FedEx orders will ship within the timeframe selected at checkout. We are sorry any inconvenience.
Lost Packages. What if my package is marked as "delivered" but I do not have it?
With the increase of online shopping all mail carriers (USPS, FedEx, UPS, DHL) are shipping at rates over capacity. We ask that you be patient and partner with us as we try to track down your missing package. Disclaimer: Child of Wild is not liable for lost or stolen packages. If the tracking confirms the package as “DELIVERED” at the address provided, then neither the carrier service nor Child of Wild is liable. All of our packages are scanned throughout the shipping process. Your package is scanned in at your mailbox before it is delivered. We recommend signing up for text or email updates on the carrier's tracking page OR download the "SHOP" tracking app. It is more than likely the postman accidentally dropped it off at a neighbors. Please be sure to check with your neighbors and local postman for mis-delivered packages. Please allow 48 hours for a potential redelivery. Please immediately file a lost claim on the carriers website. Once you file a lost claim please reach out to our customer service team to go over options. We work with you to get you your lost package. If you have had issues with theft in the past. Please email us to add complimentary *Signature Requirement to your order.
Please notify us immediately if the wrong address was inputted during checkout so we can update it before shipping. If the item is already shipped then we are not liable for lost package or delivered packages. We recommend immediately calling USPS or FedEx to change the delivery address. We cannot do this for you. Only the recipient on the package can call and change the delivery address. We will not re-ship, replace or refund orders if lost for wrong addresses. It is up to the client to give correct information. No exceptions. All returned "Invalid Address" packages will be charged a $4 restocking fee.
International Shipping Free shipping with FedEx International to AUS/ CA/ UK for orders over $300 PLEASE NOTE: All International orders are subject to duties/customs taxes on delivery (DDU), customs fees are at the expense of the customer. The customer is responsible to know the customs policy unique to their country. Late Arrival: Please follow the tracking number associated with your order sent in the shipping confirmation email. If the package is pending please check with your local Customs Office as it maybe held there. We are not responsible for a lack of communication from the international Customs Office and the client. If the package is sent back due to a lack of communication we are not liable for a lost return shipment AND will be subjected to a restocking fee of the cost of the return shipping fee. Packages returned to us due to refusal to pay duties/customs taxes or lack of communication will be deducted for the amount of return shipping and any taxes imposed on return to the U.S. Extensive tracking available with FedEx. Shipping Services FedEx International: 1-4 business days (not guaranteed) International Return Policy International returns are at the expense of the customer including one-time Repairs and Replacements under our 90 day warranty. We are not liable for lost returns, under any circumstances. Our system is not capable of processing return labels for international shipments. We recommend using a shipping courier with tracking services to ensure the shipment of your return.
What is included in each shipment?
We hand package every shipment with love and care. We aim to use as much sustainable packaging as possible. We have high quality thick paper jewelry boxes with a foam insert for jewelry. *Please pull jewelry gently when removing from packaging. We often layer necklaces together in one box. Please email us if you prefer individual boxes per each product. We typically package every order in a sustainable, organic, biodegradable cotton bag. The ink used in printing is also biodegradable. Our packing envelops are either compostable or paper. We do not include invoices in any of our shipments. They are all electronically emailed. For all US Domestic orders we include a free sustainably sourced Palo Santo from Peru. * if your purchase is a gift and you would like a little extra love or a hand written note please email firstname.lastname@example.org immediately after your purchase.
Warranty and Returns
✦ Full Priced Jewelry: 21 days from purchase date are eligible for refund, exchange or store credit ✦ Objects: Final Sale ✦ Sale Section: Final Sale please email email@example.com if you have questions or concerns. ✦ Generating a Return: You can initiate your own return via the RETURNS tab at the footer of our website. ✦ Return Shipping: Store Credit/ Exchange: Free shipping return label. Return for Refund: $4.50 Shipping Label Fee International Returns: At the expense of the customer. Please retain tracking. PLEASE NOTE. ALL PROMOTIONAL SALE ITEMS ARE ELIGIBLE FOR STORE CREDIT OR EXCHANGE ONLY. ✦ Return Policy: *Discounted "Promotional Sale" Jewelry Any promotional sale item discounted 15% or more can only be returned for store credit or exchange. *promotions/discounts cannot be applied to past orders. ✦Memorial Day sale - 25% off items are eligible for store credit or exchange only within 21 days of purchase date. ✦ Return Policy: *Holiday Extension Regular Priced Jewelry - We have extend our normal "21 day" window to all jewelry purchased on or after Monday Nov. 23 are eligible for a full refund if returned within 21 days from purchase date and eligible for exchange or store credit only until January 15th. *BFCM promotions/discounts cannot be applied to past orders.
When will my Return or Exchange be processed?
✦ Return for a Refund or Store Credit: Once your return is received, please allow 2-5 business days for your return to be processed. You will receive an email notification when your return is received, processed, and refunded. ✦ Return for Exchange: Once your return shipment is scanned in by the carrier it will trigger our system to create a new order for your exchange. We aim to fulfill all orders within 24 hrs (excluding holidays + weekends).
What if my item arrives damaged?
If you received your order arrives damaged or defective please immediately contact customer service at firstname.lastname@example.org within 5 days of delivery. We also recommend sending us a picture of the broken item. We guarantee that any damaged item upon arrival will be replaced. Only if the item is one-of-a-kind or out-of-stock we will offer a full refund. We will provide a shipping label for the item to be mailed back to us. Once the item is returned we will ship the replacement.
What if my jewelry breaks while I am wearing it?
We want you to be completely satisfied with your order and will work hard to remedy the situation to the best of our abilities. ✦ VINTAGE JEWELRY: is fragile by nature and should be worn with care. Child of Wild is not liable for broken vintage jewelry. ✦ CW Collection: We offer one-time free repair or replacement within 90 days from your purchase for our CW collection jewelry. After 90 days, there is a $25 fee for repairs if the item can be fixed. ✦ OFF-BRAND JEWELRY: Damaged jewelry that is made any of the artists and brands we carry is not guaranteed a replacement. We will work diligently to get you a replacement from the artist. We also recommend reaching out to the brand via their website. ✦ INTERNATIONAL ORDERS: Please email our customer service team to go over options. Please reference the "Care Commandments" on every jewelry product page and on this FAQ forum for tips on how to protect your jewelry.
Purchasing from a "Promotional Sale" or the "Sale section"
Promotional Sale Return Policy: Items purchased during a promotional sale of 15% off or more are eligible for return for store credit only within 30 days of purchase date. No Exceptions. Promotional Sale Discounts cannot be applied to past orders or orders placed after the promotion ends. Black Friday and Cyber Monday or any other short term sale are considered promotional sales. If a discount code 15% or more is applied at checkout then it is considered a promotional sale. Items purchased from the "Sale Section" cannot be combined with discounts or promotions and are FINAL SALE.
Care Commandments ✦ 1. Thou Shalt bathe bare: Late Night swims & skinny dips are for you, not your jewels. ✦ 2. Thou Shalt mind the chemistry: Precious metals & porous gems (such as turquoise) shalt not vibe with ammonia, chlorine, & other chemical solvents found in cleaners, perfumes, & Lotions. ✦ 3. Thou Shalt Buff with Love: Polish with a 100% cotton cloth or a special jewelry cleaning cloth. ✦ 4. Thou shalt put an X on the O: always keep your gems in a closed box or baggy to prevent oxidation and tarnishing. ✦ 5. Thou shalt be easy, baby: vintage and hand-made gems are fragile. please wear with care. ✦ 6. Thou shalt keep it wild.
To prevent your Gold-Filled, Gold-Plated, and Silver jewelry from oxidizing, we recommend storing in a sealed and contained glass or plastic jewelry box in a dry and cool climate, or in one of our Anti-Tarnish Bags. Avoid storing your jewelry in their black CW jewelry boxes as these can lock in and harness moisture and cause the metal to oxidize.
Everyone has different sensitivities to metals depending on their body’s chemistry. Literally, everyone is different. We list the type of metal and plating on every product page. If you are sensitive to metals we do not recommend plated jewelry. It is up to you to know if you have an allergy to base metals or brass. Not all types of jewelry are meant to be worn everyday, therefore jewelry can tarnish with wear. Plated jewelry should only be worn on occasion. We never recommend wearing jewelry in the shower, working out, washing your hands, sleeping or depending on the metal, on a daily basis. If you are looking to wear your jewelry everyday we recommend solid sterling silver, solid gold, gold filled or vermeil gold. We are not liable for plated jewelry tarnishing after extended wear.