How soon will my items ship?
It is our goal to ship all orders within 24 hrs of purchase Monday - Thursday. All orders placed after 11 am on Friday are not guaranteed to ship until the following Monday. FedEx: All FedEx Standard Overnight orders must be placed before 2 pm PST for next-day delivery. *Please note, there is no weekend delivery for FedEx Standard Overnight. Any orders placed after 2 pm Thursday will deliver the following Monday or Tuesday. Promotional Sale Shipping Delays: Expect minor shipping delays for large promotional sales (ex. Black Friday, Cyber Monday) for orders that selected "Free USPS First-Class Shipping". Orders are expected to ship within 1-4 days from your purchase. We do prioritize Fedex 2day, Fedex 3day and all overnight orders. Our goal is to ship those express orders within 24 hours Monday - Thursday, Friday before 12pm.
Lost Packages. Tracking is marked "delivered" but I do not have it?
With the increase of online shopping all mail carriers (USPS, FedEx, UPS, DHL) are shipping at rates over capacity. We ask that you be patient and partner with us as we try to track down your missing package. We ask that you call the carrier first to request information. Disclaimer: Child of Wild is not liable for lost or stolen packages. If the tracking confirms the package as “DELIVERED” at the address provided, FedEx usually provides picture evidence of delivery, then neither the carrier service nor Child of Wild is liable. Shipping insurance will not cover this loss. We offer free signature confirmation when requested. If your address has a history of theft please reach out to customer service to add this free offer. All of our packages are scanned throughout the shipping process. Your package is scanned in at your mailbox before it is delivered. We recommend signing up for text or email updates on the carrier's tracking page OR download the "SHOP" tracking app. It is more than likely the postman accidentally dropped it off at a neighbors. Please be sure to check with your neighbors and local postman for mis-delivered packages. Please allow 48 hours for a potential redelivery. To file a lost claim for miss delivery (not missing or stolen) Please immediately email us and we will file the claim for you. We work with you to get you your lost package. If you have had issues with theft in the past. Please email us to add complimentary *Signature Requirement to your order.
Please notify us immediately if the wrong address was inputted during checkout so we can update it before shipping. If the item is already shipped then we are not liable for lost package or delivered packages. We recommend immediately calling USPS or FedEx to change the delivery address. We cannot do this for you. Only the recipient on the package can call and change the delivery address. We will not re-ship, replace or refund orders if lost for wrong addresses. It is up to the client to give correct information. No exceptions. All returned "Invalid Address" packages will be charged a $4 restocking fee.
International Shipping Free shipping with FedEx International to AUS/ CA/ UK for orders over $300 PLEASE NOTE: All International orders are subject to duties/customs taxes on delivery (DDU), customs fees are at the expense of the customer. The customer is responsible to know the customs policy unique to their country. Late Arrival: Please follow the tracking number associated with your order sent in the shipping confirmation email. If the package is pending please check with your local Customs Office as it maybe held there. We are not responsible for a lack of communication from the international Customs Office and the client. If the package is sent back due to a lack of communication we are not liable for a lost return shipment AND will be subjected to a restocking fee of the cost of the return shipping fee. Packages returned to us due to refusal to pay duties/customs taxes or lack of communication will be deducted for the amount of return shipping and any taxes imposed on return to the U.S. Extensive tracking available with FedEx. Shipping Services FedEx International: 1-4 business days (not guaranteed) International Return Policy International returns are at the expense of the customer including one-time Repairs and Replacements under our 60 day warranty. We are not liable for lost returns, under any circumstances. Our system is not capable of processing return labels for international shipments. We recommend using a shipping courier with tracking services to ensure the shipment of your return.
What is included in each shipment?
We personally hand package every shipment with love and care here in San Diego, CA. We do not go through a 3rd party warehouse, we touch every single item we sell. Every package is wrapped as a gift in a sustainable, organic, biodegradable cotton bag and custom jewelry boxes. We also include a free gift of Palo Santo burning wood (sustainably sourced in Peru) in US shipments over $50. In an effort to reduce paper waste, an order invoice with order details and pricing is never included in the package. Only a small returns policy card. For order information please refer to your Order Confirmation emails. We aim to use sustainable packaging as much as possible. Majority of our packages come 100% plastic free and in compostable shipping bags or cardboard boxes. Though we often reuse the packaging fragile objects are shipped to us in from the original manufacturer. This may include styrofoam, custom molded packaging, bubble wrap. We only use this packaging when absolutely necessary to get your package delivered successfully. We have high quality thick paper jewelry boxes with a foam insert for jewelry. *Please pull jewelry gently when removing from packaging. We often layer necklaces together in one box. Please email us if you prefer individual boxes per each product. We do not recommend storing your jewelry in these boxes. Our shipping envelops are either compostable or paper. * if your purchase is a gift and you would like a little extra love in packaging or a hand written note please email firstname.lastname@example.org immediately after your purchase.
Warranty and Returns
*Holiday Return Policy
HOLIDAY Return Policy: All Black Friday/ Cyber Monday/ Holiday Sales or discounted items 15% off or more are considered a "Promotional Sale" and eligible for EXCHANGE or STORE CREDIT ONLY until January 15th 2023. ✦ Sale Collection Items: FINAL Sale ✦ Objects + Cow Skulls: FINAL Sale EXTENDED Holiday Exchange Policy: All full priced items purchased on or after Monday Nov. 21st are eligible for return for a full refund, exchange or store credit until January 15th 2023. If your item arrives broken or damaged, please contact customer service (email@example.com) within 5 days of delivery. Important Details: ✦ Please use the shipping label provided by our Returns System for your return. Any other form of shipment is used we are not liable if lost or stolen. ✦ A shipping fee of $4.50 will be deducted per return if requesting a Full Refund. ✦ A Free Shipping label is offered for returns for store credit or exchange. International Returns: Are at the expense of the customer. We recommend using a shipping courier with tracking services to ensure the shipment of your return. Duties and taxes paid are non-refundable. *Exchanges: Once your return shipment is scanned in from the shipping carrier our system will automatically generate your exchange order to be shipped. Only until the return package is scanned will the inventory be deducted and reserved for you. Please ship back immediately to reserve your exchange.
When will my Return or Exchange be processed?
✦ Return for a Refund or Store Credit: Once your return is received, please allow 2-5 business days for your return to be processed. You will receive an email notification when your return is received, processed, and refunded. ✦ Return for Exchange: Once your return shipment is scanned in by the carrier it will trigger our system to create a new order for your exchange. We aim to fulfill all orders within 24 hrs (excluding holidays + weekends).
What if my item arrives damaged?
If you received your order arrives damaged or defective please immediately contact customer service at firstname.lastname@example.org within 5 days of delivery. We also recommend sending us a picture of the broken item. We guarantee that any damaged item upon arrival will be replaced. Only if the item is one-of-a-kind or out-of-stock we will offer a full refund. We will provide a shipping label for the item to be mailed back to us. Once the item is returned we will ship the replacement.
What if my jewelry breaks while I am wearing it?
We want you to be completely satisfied with your order and will work hard to remedy the situation to the best of our abilities. ✦ VINTAGE JEWELRY: is fragile by nature and should be worn with care. Child of Wild is not liable for broken vintage jewelry. ✦ CW Collection: We offer one-time free repair or replacement within 60 days from your purchase for our CW collection jewelry. After 60 days, there is a $25 fee for repairs if the item can be fixed. ✦ OFF-BRAND JEWELRY: Damaged jewelry that is made any of the artists and brands we carry is not guaranteed a replacement. We will work diligently to get you a replacement from the artist. We also recommend reaching out to the brand via their website. ✦ INTERNATIONAL ORDERS: Please email our customer service team to go over options. Please reference the "Care Commandments" on every jewelry product page and on this FAQ forum for tips on how to protect your jewelry.
Purchasing Objects or "Sale section" Items
Items marked Final Sale cannot be returned or exchanged. This should be listed next to each product in your shopping cart. All Objects and Items purchased from the "Sale Section" are FINAL SALE. They cannot be combined with any other discount.
Care Commandments ✦ 1. Thou Shalt bathe bare: Late Night swims & skinny dips are for you, not your jewels. ✦ 2. Thou Shalt mind the chemistry: Precious metals & porous gems (such as turquoise) shalt not vibe with ammonia, chlorine, & other chemical solvents found in cleaners, perfumes, & Lotions. ✦ 3. Thou Shalt Buff with Love: Polish with a 100% cotton cloth or a special jewelry cleaning cloth. ✦ 4. Thou shalt put an X on the O: always keep your gems in a closed box or baggy to prevent oxidation and tarnishing. ✦ 5. Thou shalt be easy, baby: vintage and hand-made gems are fragile. please wear with care. ✦ 6. Thou shalt keep it wild.
Everyone has different sensitivities to metals depending on their body’s chemistry. Literally, everyone is different. We list the type of metal and plating on every product page. If you are sensitive to metals we do not recommend plated jewelry. It is up to you to know if you have an allergy to base metals or brass. Not all types of jewelry are meant to be worn everyday, therefore jewelry can tarnish with wear. Plated jewelry should only be worn on occasion. We never recommend wearing jewelry in the shower, working out, washing your hands, sleeping or depending on the metal, on a daily basis. If you are looking to wear your jewelry everyday we recommend solid sterling silver, solid gold, gold filled or vermeil gold. We are not liable for plated jewelry tarnishing after extended wear.
How to store your jewelry
We recommend storing your jewelry in a humidity controlled jewelry box or case. The dryer the environment the longer your jewelry will stay shiny and bright. This goes for all types of jewelry: plated, gold-filled, sterling silver, vermeil etc. This is also the case for all jewelry you purchase anywhere, not just from CW. Unfortunately, we do NOT recommend storing your CW jewelry in our our jewelry boxes for long periods of time. Our CW boxes are made of recyclable paper (for sustainability reasons) and all paper products hold onto moisture. Please remove the jewelry from your boxes and store in a compliant If you live near an ocean or a humid climate take great care in how you store your jewelry. Leaving jewelry hanging on a wall will tarnish all metal types. If your jewelry does oxidize while being stored in our boxes or out in the open air it is usually fixable by using a jewelry cleaner and polishing cloth. It is only oxidization, not a wearing down of the plating. So it usually can be polished back to new. Email our team if you have more questions email@example.com