We are a small female team of creatives and we want you to love your jewelry as much as we do. Please be respectful and patient as we try and remedy your concerns. Our goal is to respond within 24 hrs excluding weekends. We want to connect with you on a soul level, with compassion and respect. We hand package every single item we ship out with love and care. We will not reply to rude emails. We love you and are grateful for you. .................................... * We are closed Monday Feb. 15th for Presidents Day.