Shipping Policy
We are located in San Diego, California USA
- It is our goal to
ship all orders Monday through Friday within 24 hrs of purchase*
- All orders must be placed by 10 am for same-day processing*
- Signature confirmation is required for any order over $500
- All returned "Invalid Address" packages will be charged a $4 restocking fee
- We are not liable for lost, stolen, or misdelivered packages
- All orders must be placed by 10 am for same-day processing*
- Signature confirmation is required for any order over $500
- All returned "Invalid Address" packages will be charged a $4 restocking fee
- We are not liable for lost, stolen, or misdelivered packages
* Exceptions include weekends, observed holidays, and large promotional sales
(such as Black Friday/Cyber Monday), where delays may be incurred
Please See Below for More Details
***
US Standard Shipping
- Free shipping with USPS First Class Mail for orders over $50
Shipping Services
- USPS First-Class Mail: 4-7 business days (not guaranteed)
US Priority Shipping
Shipping Services
- USPS Priority Mail: 2-3 business days (not guaranteed)
- FedEx 2-Day: 2 business days (excludes Saturdays, not guaranteed)
- Please note: there is a size restriction for FedEx 2-Day shipments. If your item(s) exceeds the maximum allowable size, we reserve the right to change your shipping service to an appropriate substitute (e.g. USPS Priority Mail)
US Overnight Shipping
Shipping Services
- FedEx First Overnight: 1 business day by 8 am (excludes Saturdays)
- FedEx Priority Overnight: 1 business day by 10:30 am (excludes Saturdays)
International Shipping
- Free shipping with FedEx International to AUS/ CA/ UK for orders over $300
- PLEASE NOTE: All International orders are subject to duties/customs taxes on delivery (DDU), customs fees are at the expense of the customer. The customer is responsible to know the customs policy unique to their country.
- Late Arrival: Please follow the tracking number associated with your order sent in the shipping confirmation. If the package is pending please check with your local Customs Office as it may be held there. This is the responsibility of the customer and we are not liable if the package is sent back because of lack of communication with Customs.
- Packages returned to us due to refusal to pay duties/customs taxes or lack of communication will be deducted for the amount of return shipping, any taxes imposed on return to the U.S and a $15 restocking fee.
- Extensive tracking available with FedEx
- Shipping Services
- FedEx International: 1-4 business days (not guaranteed)
-
International Return Policy
- International returns are at the expense of the customer including Repairs and Replacements under our 60-day warranty.
- We are not liable for lost returns, under any circumstances.
- Our system is not capable of processing return labels for international shipments.
- We recommend using a shipping courier with tracking services to ensure the shipment of your return.
